After 30 days, you will be eligible for exchange only at the current selling price.You can return any item to us within 28 days of receiving your original order, including sale items. Please allow up to 14 days for your transaction to process.įor free in-store returns, bring the e-receipt attached to your shipping confirmation email or the Order Form along with the item(s) you wish to return/exchange within 30 days of purchase. We will issue a refund to the original form of payment. Returns of H&M HOME items purchased online cannot be returned in our stores and must be returned by mail only. We offer exchanges and refunds on garments, swimwear (with hygienic seal), and unopened beauty products with a receipt within 30 days of purchase. You have 30 days to decide if an item is right for you. You are always welcome to return or exchange for free in any H&M store in the US, excluding Puerto Rico. For anything related to your returned parcel, please contact H&M's customer service.

Klarna will contact you by email if they need bank details from you to make the re-payment.įor any questions relating to your refund payment, please contact Klarna directly.

This will include any instructions on how to make your payment if you have a remaining balance.

Once your return is processed, you will automatically receive an updated Pay later balance from Klarna.

Klarna will contact you directly with information about your refund payment.

Your invoice from Klarna will be put on hold until your return is processed, and you’ll receive an updated statement from Klarna. Go to H&M x Klarna Purchases to report your return. If you would like to return an item you purchased using Pay later, you can first report the return on your account page.

Sustainability Toggle submenu for the Sustainability deparment.

Sale Toggle submenu for the Sale deparment.

Sport Toggle submenu for the Sport deparment.H&M HOME Toggle submenu for the H&M HOME deparment.

Dressed to the nines: online exclusives.Kids Toggle submenu for the Kids deparment.Comfortable elegance: online exclusives.Baby Toggle submenu for the Baby deparment.Men Toggle submenu for the Men deparment.Divided Toggle submenu for the Divided deparment.Women Toggle submenu for the Women deparment.

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